Privacy Policy

Effective April 22, 2026

Pillar ("we", "our", "us") provides a wellness coaching platform where coaches and their clients collaborate on goals, workouts, nutrition, and daily habits. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

1. Who this applies to

This policy covers people who use the Pillar iOS app, the Pillar web app at getpillarcoach.com, and the public booking pages we host for coaches. It covers both coaches and the clients they invite.

2. Information we collect

Account information

• Name and email address (required to create an account)
• Password (stored as a salted hash via our auth provider — we never see the plain text)
• Profile details you choose to add: bio, goal, birthday, starting weight, height, avatar image
• For coaches: specialization, coaching plans, Stripe Connect account identifiers needed to process client payments

Coaching activity

• Goals and goal logs (what was completed, when)
• Workouts, sets, and session logs
• Meals, recipes, hydration, sleep, mood ratings, step counts, and other pillar-specific tracking data
• Messages exchanged between you and your coach (or you and your client)
• Appointments, check-ins, and progress notes

Apple Health data (iOS app only)

If you connect Apple Health inside the Pillar app, we read the data types you grant — currently step count and workouts. We use this data only to populate your own progress tracking and share it with your coach on the Pillar platform. We do not use Apple Health data for advertising, and we do not share it with third parties beyond the service providers listed in Section 4. You can disconnect Apple Health from inside Pillar at any time, and you can revoke access system-wide in iOS Settings → Privacy & Security → Health.

Usage data

• Basic analytics events (e.g. when a habit is logged, when you check in) sent through our product analytics provider, PostHog
• Device and browser type, approximate geographic region inferred from your IP address
• Error reports when the app encounters an unexpected failure

Payment information

When you pay a coach through Pillar, card details are collected and processed directly by Stripe. We never see or store your full card number. We do retain records of transactions (amount, date, description) that your coach can see in their billing dashboard.

3. How we use your information

• To operate the coaching platform — showing your coach what you've logged, letting you message your coach, sending reminder emails about upcoming sessions
• To create and manage your account
• To process payments for coaching plans and drop-in classes
• To improve the product (diagnose bugs, understand which features are used)
• To send service emails (invite links, payment receipts, appointment confirmations)
• To comply with legal obligations

4. Who we share with

We share your information only with the service providers that help us operate Pillar. We don't sell personal information to anyone, and we don't share data for cross-context advertising.

• Supabase — database and authentication hosting
• Stripe — payment processing for coaching plans and drop-in classes
• Resend — transactional email delivery (invite links, receipts, appointment notifications)
• PostHog — product analytics
• Anthropic and Google Gemini — AI summaries of your progress that your coach can review. Inputs are processed by these providers but are not used to train their general-purpose models under the terms of our API contracts.
• Netlify — hosting for the Pillar web app

Your coach naturally sees the coaching data you log — that is the entire purpose of the platform. Your coach cannot see your password or your private notes; they can only see the goals, messages, check-ins, and pillar-specific data that the app explicitly shares.

5. Your rights and choices

• Access and export. Email us and we will provide a copy of your data.
• Correction. Edit your profile in the app at any time, or email us for fields you can't change yourself.
• Deletion. Ask your coach to remove you from their roster, or email us to fully delete your account. Deletion is permanent and removes your logged data.
• Disconnect Apple Health. Use the "Disconnect" button in Pillar settings or revoke access in iOS Settings.
• Marketing emails. We don't currently send marketing email. If that changes, every marketing message will include an unsubscribe link.

6. Data retention

We retain account data for as long as the account is active. When an account is deleted, we remove personal information within 30 days, except for records we're legally required to keep (for example, payment records for tax purposes). Demo client accounts created from the coach onboarding wizard auto-expire and are deleted 30 days after creation.

7. Children's privacy

Pillar is intended for users 18 years old and over. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us and we'll delete it.

8. International users

Pillar is operated from the United States. If you use the service from outside the US, the personal information you provide is transferred to and processed in the US. By using Pillar you consent to this transfer.

9. Security

We use industry-standard practices to protect your information: encryption in transit (HTTPS), encryption at rest on our database provider, row-level security policies that limit access to your own data and your coach's authorized scope, and limited internal access on a need-to-know basis. No system is perfectly secure; if we discover a breach affecting your data, we will notify you promptly as required by applicable law.

10. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated via email or an in-app notice. The "Effective" date at the top of this page always reflects the most recent revision.

11. Contact

Questions about this policy, or requests for data access or deletion, can be sent to privacy@getpillarcoach.com.